1 STREET ADDRESS:
Philatelic Gems
5 Heights Avenue
Hanover
PA 17331
UNITED STATES

2 OWNER:
Sandra Rout

3 TELEPHONE:
717-521-9804

4 E-MAIL:

5 PRICES:
All prices quoted are in United States dollars. We are obligated to collect a 6% sales tax from all customers who reside in the state of Pennsylvania (7% if you live in the greater Philadelphia area); this tax will automatically be added to your invoice upon checkout.

6 PERSONAL INFORMATION:
Any personal information that you supply will be strictly confidential and will not be divulged to anyone else for any reason.

7 ITEM DESCRIPTIONS:
We exercise the greatest possible care to ensure that all statements as to centering, color, condition, date of issue, or of postal marking, gum, margins, paper, perforations, printing, provenance, quantity, sheet position, status, usage and watermarks etc. in our descriptions are reliable and accurate and that each item, unless the contrary is indicated, is genuine and authentic. The statements, however, are not intended to be and are not to be taken to be, statements of fact or representation of fact. They are statements in the opinion of Philatelic Gems (hereafter called “the seller”) and attention is particularly drawn to clauses 9-13 below.

8 SCANS & PHOTOS:
We do no use stock photographs; every illustration with an item for sale is a photograph of that item. No scanned or photographed item on the web site may be rejected on the grounds of cancellation, centering, margins, perforation or other characteristic, clearly apparent from the scan or photo.

9 PAYMENT:
The buyer shall pay the selling price together including any postage and packing costs arising from the purchase IMMEDIATELY upon receipt of invoice and before the item/s is/are dispatched, unless prior alternative arrangements have been agreed upon (layaways are available -- see menu link at left).

10 CERTIFICATION:
Unless otherwise stated, each item is sold as genuine and properly described. If after paying for the item, the buyer of an item shall prove it to be not genuine or wrongly described, the buyer shall be at liberty to reject the item, provided he or she, (1) being within the United States within 7 days, or being overseas within a reasonable time, gives notice in writing to the seller of intention to question the genuineness or description of the item, as the case may be, AND (2) within 30 days (or in exceptional cases, such longer time as may be allowed for expertising, at the discretion of the seller) returns the item to Philatelic Gems.
● The onus of proving the item to be not genuine or wrongly described, lies with the buyer. Proof of the inability of an Expert Committee to express an opinion will not discharge such onus.
● No item shall be rejected if, subsequent to the sale it has been immersed in water, marked by an expert or expert committee or treated by any other process, unless the seller’s permission to subject such item to immersion, marking or treatment, has been first obtained in writing.

11 COLLECTIONS and/or UNDESCRIBED STAMPS:
These must be taken with all faults and errors as to numbers (if any) and by reason of the foregoing, a buyer of any such item shall have no right to reject the same.

12 RETURNING A SET:
A set (consisting of more than one stamp) may not be returned due to damage to an individual stamp(s) when the catalogue price of individual stamp(s) in good condition is greater than the catalogue price of the set.

13 BLOCKS & SHEETS:
Minor separations are the rule rather than the exception. A few separations do not affect the value of blocks/sheets (except for where a perfect join is necessary, e.g. Union of South Africa bilingual pair, or Israel Tabs).

14 COVERS & POSTAL HISTORY:
Torn/partially removed back flaps, cover tears less than 5mm, light creases, small stain/tone spots or aging which does not unduly affect appearance, adhesives or markings, are not justification for an item being returned.

15 METHODS OF PAYMENT:
● VISA, MASTERCARD or AMERICAN EXPRESS. You can use your credit or debit card with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure transactions for our customers.
● PERSONAL CHECK IN US DOLLARS.
● MONEY ORDERS DRAWN ON A US BANK.
● BANK DRAFT: In US Dollars, in favor of our bank (details supplied as necessary); there is a $15 handling charge for transfers, which we will waive on orders of $1,000 or more.
PLEASE NOTE THAT WE CANNOT ACCEPT INTERNATIONAL MONEY ORDERS, THIRD-PARTY CHECKS, OR CASH SENT BY MAIL.

16 METHODS OF DISPATCH:
Goods will be dispatched by regular first class mail, priority mail, express mail, certified mail, or registered mail, depending upon your instructions. We can also deliver by courier (street address and telephone number required) if requested.
● Orders that are sent by any method other than regular first class mail or airmail can be insured upon your request; the fee is 2% of the total purchase.
● Should you indicate that the goods should be posted via ordinary mail (uncertified/unregistered/uninsured) such dispatch will then be solely at your own risk.
● For international sendings by registered, priority or express mail, or by courier, we are legally required to indicate the value of the contents.
● Notwithstanding anything above, packages mailed to China, Italy, Russia or South Africa that have a value of $50 or more must either be registered or sent by courier.

Contact Me
E-MAIL:

© Sandra Rout 2010